FAQs
Frequently Asked Questions
Find quick answers about your orders, photo uploads, shipping, payments, and more. Can't find what you're looking for? Our support team is always happy to help.
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Orders
1. How do I place an order?
Simply choose your favorite print style, upload your photos, select the quantity, and complete your checkout. We'll take care of the rest.
2. Can I change or cancel my order after placing it?
If your order hasn't entered production, we'll do our best to help. Contact us as soon as possible with your Order Number.
3. Can I order multiple designs in one order?
Yes! Simply add each design to your cart before checking out.
4. Will I receive an order confirmation?
Yes. Once your order is placed, you'll receive an order confirmation email with your order details.
Photo Uploads
5. How do I upload my photos?
You can upload your photos directly on the product page or through our Create Your Prints experience before adding your order to the cart.
6. What photo quality should I upload?
For the best print quality, we recommend uploading high-resolution images with good lighting and minimal compression.
7. Can I crop or reposition my photos?
Yes. Our photo uploader allows you to adjust your images before placing your order.
8. How many photos can I upload?
The number of photos depends on the product you're ordering. The upload limit is shown on each product page.
9. Will my photos be edited automatically?
No. Your photos are printed exactly as you upload them unless minor adjustments are required for print quality.
10. Are my uploaded photos safe?
Yes. Your photos are securely stored only for order processing and are never shared with anyone.
Printing & Products
11. What paper do you use?
We use premium-quality photo paper to ensure vibrant colors, sharp details, and long-lasting prints.
12. Are the colors exactly the same as my screen?
Colors may vary slightly depending on your device's display settings and the printing process.
13. Can I print black-and-white photos?
Yes. You can upload both color and black-and-white photos.
14. Do you offer gift packaging?
Selected products and gift bundles include premium packaging. Product pages will mention if gift packaging is included.
Shipping & Delivery
15. How long does shipping take?
Orders are usually printed within 1ā3 business days and delivered within 3ā7 business days, depending on your location.
16. How can I track my order?
You can track your order anytime using your Order Number and Email Address on our Track Order page.
17. Do you ship across India?
Yes. We deliver to most locations across India.
18. Will I receive tracking updates?
Yes. You'll receive tracking details by email or SMS once your order has been dispatched.
Returns & Refunds
19. Can I return my personalized order?
Because every product is made just for you, personalized orders cannot be returned unless they arrive damaged or there's a printing error.
20. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged product, and we'll review your request as quickly as possible.
21. What if I receive the wrong product?
If we've made a mistake, we'll replace your order at no additional cost.
Payments
22. What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods supported by Shopify Payments or your payment gateway.
23. Is Cash on Delivery available?
Cash on Delivery availability depends on your location and the products ordered. If available, it will be shown during checkout.
